Personal information

In general, you can visit Soft-AID on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you.

You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at Soft-AID that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

Using and Sharing Personal Information

The following paragraphs describe in more detail how Soft-AID may use your personal information and with whom we may share it. Depending on the type of Soft-AID Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from an Soft-AID Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

Fulfilling your transaction request

If you request something from an Soft-AID Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, other parts of Soft-AID, Soft-AID's Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Marketing Use

The information you provide to Soft-AID on certain Soft-AID Web sites may also be used by Soft-AID and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.

Soft-AID Human Resources Web Sites (including Recruitment)

In connection with a job application or inquiry, whether advertised on an Soft-AID Web site or otherwise, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Soft-AID and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.

Information for Business Partners

If you represent an Soft-AID Business Partner, you may visit an Soft-AID Web site intended specifically for Soft-AID Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and Soft-AID Business Partners generally. For instance, this may involve using your information to send you details of Soft-AID Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or Soft-AID customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.

Soft-AID Supplier Administration

If you represent an Soft-AID supplier, you may visit an Soft-AID Web site intended specifically for use by Soft-AID suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Soft-AID, Soft-AID's Business Partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Soft-AID suppliers generally.

Soft-AID Discussion Forums and Chat Rooms

If you participate in an Soft-AID discussion forum or chat room, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Soft-AID, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Soft-AID.

Other Soft-AID Web Site Notices

In some cases, specific Soft-AID Web sites may contain other notices about their use and the information practices applicable to those sites.

Service Quality Monitoring

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is Soft-AID's general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Online Advertising

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

Personalized URL Link

On occasion, we may personalize and customize Web sites for certain visitors. If you visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions with Soft-AID and information you have provided to us. While you are visiting these Web sites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalized URL in an e-mail, a notice on a Web site registration page, or as a response to you logging on to a certain Web site.

Notification of Changes

This privacy statement was last updated on August 5, 2002. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.